Training Services  SIN 874-4

HiPerf uses the experiential learning cycle as the primary training model. Major considerations for use of this model include: diverse learning styles of individuals, the selection of a method best suited for the transfer of work related content to the adult learner; and the explicit recognition of work related applications. Additionally, we use a unique blend of techniques both indoors and outdoors to supplement our training. Blending these techniques allows the integration of learning in all three learning modes: cognitive, emotional and physical.

We believe in training that transfers easily into a work setting and thoroughly processes each learning opportunity in terms of “What Happened?” “So What?” and “Now What?” These questions help our participants translate every aspect of each presentation and exercise into meaningful skills and changes in behavior when they return to work. HiPerf will provide (1) customized training, (2) off-the-shelf training, and (3) off-the-shelf customized training to meet the customer’s needs.

The following are developed workshops that may be custom designed to fit the organization’s needs.

bullet Futures Workshop: The Futures Workshop is a methodology to engage a wide range of internal and external stakeholders in the examination of the organization’s direction and in setting its course for the future. It includes the entire system when practical (or a representative cross section if not the entire system) in the process. Management, employees at all levels, customers, suppliers, and those with an interest in the work organization (e.g., outside interest groups) are included. The workshop results in an operational vision for the organization’s future along with strategies to reach that vision. The Futures Workshop is highly participatory, requiring participants to be fully involved in the analytical and creative tasks of planning. The difference in the Futures Workshop compared to other visioning initiatives is simply the level of involvement in developing the operational vision, setting of the strategy and action planning.

bullet Leading and Guiding Change: This training prepares internal change agents and guides to help leaders create, sustain and manage a major change effort using the principles of high performance and commitment. Leading and Guiding Change will prepare internal change agents and champions to sustain and manage a major change effort using a proven five-phase process for change. This comprehensive change model provides leaders and guides with a road map and the fundamental knowledge and skills necessary to guide their transformation to success. The training will result in individuals having the fundamental knowledge and proven path to help guide the change effort from within the organization.

bullet Reinventing the Organization: This course prepares participants who are considering reinvention of the entire organization. Participants learn the differences between process and system redesign and getting their organizations to “think differently”. Participants learn key success factors and implementation strategies for successful reinvention.

bullet Transformational Leadership: Within the leadership group, there is a need to persondevelop skills required to successfully transition from a traditional, control-oriented management approach, to an approach more supportive of high performance. The Transformational Leadership Workshop will assist leaders in their new role as champions and catalysts for high performance as they move to the next level of higher performance.

bullet Leadership Transition Workshop: Changes in leadership within organizations have significant impact on key business processes. When leadership transitions are not well planned and managed, the initial impacts are almost always negative. Communications deteriorate, decision-making slows, productivity decreases, fear and anxiety increase and customer relations can suffer. These detrimental impacts all occur because there is seldom an effective process to assimilate the new boss into the organization. HiPerf Leadership Transition Workshop is designed to provide the process for effectively preventing the negative impacts associated with changes in leadership. The workshop provides the new leader with a rich perspective of the organization.

bullet Orientation to Change: As organizations consider undertaking change initiatives, it is important that leadership understand how to implement far-reaching changes and what the implications are for leaders, team members and organization support systems. Organizations are undertaking major change initiatives to redesign key processes that respond to the changing business environment. The implications of organizational change often impact far beyond the obvious adjustments to the workflow sequence. Changes in key processes require adjustments in behavior from top management as well as middle management to employees. As changes occur in systems, they will be perceived to have organizational wide impact. This employee and manager orientation allows an organization to take a proactive role in the transition process, reduce stress and resistance throughout the organization and minimize the impact on job performance and the customer.

bullet Continuous Improvement through Teams: Quality and continuous improvement can only be implemented when everyone has the full complement of required skills. This course will enable you to use the essential tools of quality, including mapping and analyzing business processes.

bullet Empowerment: Today’s work force is asking for and demonstrating the ability to produce in a work environment that provides opportunities for self-management and motivation. This workshop is designed to assist leaders, managers, and employees in establishing shared organizational beliefs and understanding of “empowerment”. Mutual accountability and roles and responsibilities in an empowered work environment are developed and clarified. With common vision, understanding, planning and training, organizations can enhance the effectiveness of an organization’s most important resource which is their human resource.

bullet Problem Solving-Workshop: The HiPerf Problem-Solving Workshop provides team members and facilitators with the processes and basic tools necessary to approach any problem situation in a systematic and logical way. The collaborative tools and techniques recommended for each step of the systematic problem-solving process provide an efficient and effective approach to group and team involvement.

bullet Managing Conflict Effectively: Conflict between individuals and groups or teams is inevitable in any organization. It usually arises from the clash of divergent values and the priorities and styles of individuals who make up the rich and complex social fabric of the organization. Conflict can be extremely beneficial to an organization’s success. However, when not managed effectively, conflict can have numerous unfavorable effects on important relationships and processes that directly impact the organizational performance. These unfavorable effects result from inappropriate applications of conflict management styles (Accommodating, Avoiding, Competing, Compromising, and Collaborating). Learning to identify when to use each of the five-conflict management styles and developing the flexibility to apply each style appropriately are two of the most important conflict management tools. This workshop will provide participants with insight into their styles of managing conflict and the impact of their style on interaction and effectiveness. In addition, intra-group conflict will be explored and techniques for managing group conflict will be demonstrated.

bullet Team and Meeting Facilitation Skills: Businesses today require that employees have strong skills and abilities for working in large and small work teams. High performance teaming strategies are proven to improve quality, reduce cost, enhance personprocesses, improve customer satisfaction, increase productivity, and increase revenue. One implication of embracing high performance strategies is the requirement for more meetings. Meetings are held to coordinate activities, share information, make decisions, and solve problems. Conducting effective and efficient meetings can mean the difference between a motivated, enthusiastic team and one that is frustrated and bewildered. The capability to facilitate successful meetings is a critical skill that teams need. Our Team and Meeting Facilitation Workshop is designed to provide the meeting management and facilitation skills needed to effectively design and facilitate successful meetings. It is an experientially based learning laboratory which uses real-world examples to develop skilled, confident meeting managers and facilitators.

bullet Team Skills: It is hard to find an organization today that has not implemented High Performance Work Teams as everyday business practice. One significant consideration is the need for team members to be trained in the attributes and behaviors associated with their new roles. Team members are asked to take an expanded role for which they may not be prepared. Not only are they asked to be skilled professionals, they are expected to continuously improve processes for which they are responsible while being effective team members.

The following three modules are designed to facilitate new teams through the initial stages of team development so that they can begin focusing on results: Team Start-up (expectations, ground rules, roles and responsibilities); Utilizing Team Charters (boundary conditions and guiding principles); and Establishing Goals and Measuring Results.

There are times when teams have stalled and need intervention to get them back on task. For these teams we will perform an assessment and may suggest any of the following modules:

    o Effective Problem-Solving
    o Decision-Making, Planning
    o Performance Monitoring
    o Conflict Management
    o Process Improvement
    o Interpersonal Effectiveness
    o Managing Meetings Effectively
    o Facilitating Team Activities
    o Giving Effective Presentations
    o Developing Extraordinary Customer and Supplier Relationships

bullet Customer Service-Exceeding Expectations: In today’s competitive business environment it is no longer good enough to have employees focus on meeting their customers’ basic needs. Customers in today’s world do business with organizations that exceed their expectations and provide consistent positive experiences. Even organizations that hire employees based on customer focused traits find that there are specific skills, techniques and knowledge that have to be developed before the employee can create customer experiences that “wow” the customer. The first step to engage employees in this customer-focused mindset is to ensure they understand the product and service they provide. Participants will define their level of customer service responsibility and accountability; identify proactive versus reactive problem solving; discuss the meaning of “WOW” service; and, obtain the tools and information to achieve success.